Privacy Policy

This policy explains what personal information Clearskin Laser Studio collects through this website, why we collect it, who we share it with, and how you can access or delete it.

Last updated: 4 August 2026

Who we are

Clearskin Laser Studio operates this website and the enquiry forms on it. You can contact us about anything in this policy at sandi@clearskinremoval.com, or by post at 5/3 Michigan Dr, Oxenford QLD 4210, Australia.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information you give us

When you submit an enquiry form on this website, we collect:

• your name;
• your email address;
• your phone number, where you provide one; and
• anything you choose to write in the message field.

You don't have to give us any of this — but without at least a name and a way to contact you, we can't respond to an enquiry.

Information we collect automatically

When you submit a form, we also record technical and advertising details:

• Advertising identifiers. If you arrived from an ad, the click identifier the ad platform attached to the link (Google's gclid, wbraid orgbraid; Meta's fbclid) and any campaign tracking parameters (utm_source, utm_medium, utm_campaign,utm_content, utm_term).
• Approximate location. A city, state and country estimate derived from your network connection. This is approximate and not a precise location.
• Device and browser. A short summary derived from your browser's user agent, such as “Mobile — iOS, Safari”.
• Page and referrer. Which page you submitted the form from, and the page that referred you to us.

Your IP address is processed by our spam-protection provider at the moment you submit a form, to check the submission isn't automated. We do not store your IP address.

Cookies and tracking

This website uses Google Tag Manager to load measurement tools, which may include Google Analytics, Google Ads conversion tracking and the Meta pixel. These set cookies or similar identifiers that help us understand how people find and use our pages, and which ads lead to enquiries.

You can limit this at any time:

• Google My Ad Center — control Google ad personalisation
• Google Analytics opt-out browser add-on
• Meta ad preferences

Your browser settings can also block or delete cookies.

How we use your information

• To respond to your enquiry and arrange a consultation.
• To send you a confirmation that we've received your enquiry.
• To keep a record of enquiries and their outcomes.
• To measure which ads and campaigns lead to genuine enquiries and bookings, so we don't waste money advertising to the wrong people.

We do not sell your personal information, and we do not buy contact lists.

Who we share it with

We share personal information with service providers who help us operate:

• Postmark (ActiveCampaign, United States) — delivers the enquiry email to us and the confirmation email to you.
• Cloudflare (United States) — hosts this website and provides the spam-protection check on our forms.
• Google (United States) — we store enquiries in Google Sheets, and we send advertising measurement data to Google Ads as described below.
• Meta (United States) — where a campaign uses Meta advertising, measurement data is shared with Meta.

Advertising measurement

When an enquiry leads to a booked consultation, we report that outcome back to Google Ads so the campaign learns which ads produce real bookings. That report contains the click identifier from your original ad click, the time, and a nominal value — it does not include your name, email address or phone number.

Separately, where enhanced conversion measurement is enabled, your email address and phone number may be converted into an irreversible cryptographic hash in your browser and sent to Google or Meta. A hash cannot be turned back into your details. It is used only to match your enquiry to an ad interaction for measurement, and platforms are contractually restricted in what they may do with it.

If you'd rather we didn't do this, email us and we'll exclude your record.

Overseas disclosure

The providers listed above are based in, or store data in, the United States and other countries. By submitting an enquiry you consent to your personal information being disclosed overseas to those providers for the purposes described in this policy.

How long we keep it

We keep enquiry records for as long as we need them to respond to you and to maintain reasonable business records — and no longer than that. You can ask us to delete your record at any time and we will, unless we're required to keep it by law.

Security

Enquiries are transmitted over encrypted connections and stored in access-controlled accounts. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

Accessing, correcting or deleting your information

Email sandi@clearskinremoval.com to ask for a copy of the personal information we hold about you, to correct it, or to have it deleted. We'll respond within a reasonable period, and we don't charge for this.

Complaints

If you think we've mishandled your personal information, contact us first atsandi@clearskinremoval.com so we can try to put it right. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as our practices change. The current version always appears on this page, with the date it was last updated shown at the top.